The Cloud Telephony or CTI Podcast
How does a cloud Contact Centre work

How does a cloud Contact Centre work

January 30, 2021

A short explanation of modern cloud contact centre solutions

Integrating with Salesforce

Integrating with Salesforce

January 30, 2021

An explanation of the work involved to integrate your cloud contact centre with the world's leading cloud CRM - Salesforce

What is CTI

What is CTI

January 30, 2021

An explanation of what CTI is - and isn't

On the Salesforce AppExchange

On the Salesforce AppExchange

February 6, 2021

Why is using a vendor which is security accredited through the Salesforce AppExchange important?

Why does Customer Experience improve with Salesforce?

Why does Customer Experience improve with Salesforce?

February 10, 2021

An explanation of how customer experience is improved using cloud contact centres integrated with Salesforce

The advantages of cloud contact centres when you have multiple offices, multiple countries and multiple phone systems

The advantages of cloud contact centres when you have multiple offices, multiple countries and multiple phone systems

February 12, 2021

Listen to this episode to discover the advantages of cloud contact centres when you have multiple offices, multiple countries and multiple phone systems

The benefits of a cloud contact centre when using outsourcers

The benefits of a cloud contact centre when using outsourcers

February 17, 2021

How a cloud contact centre can provide the user real insight into the activities and performance of outsourcers, regardless of what telephony systems are being used

Are CTI and VoIP the same thing?

Are CTI and VoIP the same thing?

February 19, 2021

There is some confusion over the terms CTI and VoIP. Are they the same? If you want CTI do you have to have VoIP? Listen to this short podcast to find out

Are you doing an RFP? Listen to this first.

Are you doing an RFP? Listen to this first.

February 24, 2021

If you are thinking about moving your CTI to the cloud, and if you have to do an RFP, then there are some things you should think about before you make a start on the RFP

Can I keep my existing phones?

Can I keep my existing phones?

February 26, 2021

A question often asked when looking at a new cloud contact centre is, can I keep my existing phones

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